Welcome to culturelink

Customer Service

  • PACKAGING, SHIPPING & DELIVERY

    All items are carefully packaged at our warehouses - as to avoid any form of damage. We ensure the package is water proof with plastic wrap.

    We charge Rs 100  as shipping Charges in case the total order value is less than Rs 999. Some items may have different shipping charges depedning upon the nature of the product. These are clearly mentioed in the corresponding items page

    The estimated time of delivery depends on the type of item. Normally all items are shipped within 7 to 21 days*. Shipping time is clearly mentioned in the item page.

    Currently we ship only within India. All our items are delivered via reputed courier partners. A tracking id will be provided, which will help you to track your order.

    RETURN & REFUND

    Our Return and Exchange Policy offers you the option to return or exchange items purchased on culturelink.in within 2 days of receipt. In case of returns, we will credit the amount you paid for the items as cashback into your CultureLink cashback account. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock..

    The following RULES apply to this policy

    1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
    2. Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.
    3. The buyer has to self-ship the items and have to bear the cost.
    4.This is applicable only in case we delivered you a defective item. In this case you have to take a picture of the item and email us the same within 8 hours of receipt. Also your return has to meet other requirements of this policy

  •  *Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order. 

  • **Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday or on Sunday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.